FAQs

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We use WordPress Content Management System (CMS).
You can choose to have your hosting provider and we will migrate your website to your server or let Crystal Tech Ltd host the website for you.
Maximum of 7 days with maximum cooperation between the Crystal Tech Team and the client
This depends on the infrastructure used to develop your website. Crystal Tech Ltd uses WordPress CMS which makes it very easy to manage and update your website.
Yes, we can. For Crystal Tech to assist you, you as a client will need to be subscribed under one of our Website Support and Maintenance Packages. We have three packages all of which the price are shared upon request that is a Starter Plan, a Premium Plan, and a Professional Plan.
Yes, we do. Please see the following services under Digital Marketing Services: Content Creation, Social Media Accounts Creation and Management, Google Business Profile Creation, and Search Engine Optimization.
Yes, we do. We offer professional logo design, content creation from scratch and professional company profile design.
Whenever you have an idea, simply fill in our service request form from our website, and reach out to us via mail, or phone. To benefit further cooperation between Crystal Tech and you as the client we can organize either a physical or virtual meeting about the project at hand.
You certainly do not have to be a software development expert, At Crystal, we welcome you and are prepared to guide you through the whole process and explain every step of the project with you. We focus on your needs and we'll deliver what you require.
To give you a precise answer we must prepare a project scope and create a budget. We shall tell you how much of that scope can be completed within the budget and we'll be able to estimate how long it will take after at least a month of work.
Of course! We are always happy to improve, upgrade and further develop our work.
Structured cabling refers to the standardized cabling infrastructure within a building or comp supports support multiple devices and services.
Structured cabling provides a reliable and efficient means of connecting devices and services, reducing network downtime, increasing, speeds a,nd improving overall network performance.
The most common types of structured cabling systems include copper cabling (i.e CAT5e, CAT6, and CAT7) and fiber optic cabling.
Horizontal cabling refers to the cabling that connects devices within a single building, while backbone cabling refers to the cabling that connects multiple buildings within a campus or enterprise network.
Warranty for structured cabling is a guarantee from the cabling installer or manufacturer that the cabling system will meet specified performance criteria for a certain period, typically ranging from 10 to 25 years.
The main components of access control systems are the control panel, access control reader, locking devices, and credentials.
The access control panel is the central hub for the access control system that manages and controls access to a building or area.
The most common type of access control systems includes standalone access control systems, network access control systems, and cloud-based access control systems.
An intercom access control system allows an individual to communicate with a security officer or authorized person before gaining access to a building or area.
Yes, access control systems can be integrated with CRM systems. The integration can allow businesses to manage and monitor customer interactions with their premises and systems, such as monitoring customer visits, tracking customer behavior, and managing their data.
It involves selecting the appropriate cameras, positioning them in the optimal location, running the necessary cables, connecting the cameras to a recording device or network, and configuring the system settings.
This includes the purpose of the cameras, the coverage area, the lighting conditions, the mounting height, the viewing angle, and cabling routing.
The best location for CCTV cameras depends on the specific requirements of the installation. However, cameras should be placed in an area where they can capture clear and unobstructed views of the areas that need to be monitored.
The number of cameras needed for an installation depends on the size and complexity of the area to be monitored. A small business or home may only need a few cameras, while a larger business or campus may require dozens or even hundreds of cameras.
Yes, CCTV cameras require maintenance to ensure they are functioning properly. Maintenance may include cleaning the lenses, adjusting the focus and angle, and checking the cables and connection. Regular maintenance can help prevent equipment failure and ensure that the cameras are capturing clear footage.
To view our prices, just write an email to support@crystaltech.co.ke with details of the solution you are interested in, our customer service team is always there to help. You can also call us on 0111180000.
To learn where to download and how to install a Kaspersky, TrendMicro, crowd strike, and Bitdefender application, follow the link for the application you are interested in.
Kaspersky
Bitdefender
Crowdstrike
Trendmicro
When trying to open a website, you may get the notification “Prevented visiting a website...” or “Visiting an untrustworthy website has been prevented”. The website may be displayed incorrectly or fail to open completely.
Cause
The website may contain phishing links, malicious code, or other threats.
When the website is accessed, content from the higher-level website may be loaded, which may be considered unsafe by antiviruses.
The site may contain content considered sensitive. If Parental Control is enabled, such websites will be blocked.
Issue with a website certificate. This may be a sign of a fake website, also the issue can be caused by an expired website certificate or a website certificate based on a Windows root certificate that has expired.
If you have access to the admin consoles you can make exclusions of the sites being blocked, reach us for more information.
We offer firewall Fortinet to be precise; Data Loss Prevention, Secure backup
Password management solution, Privileged access management, Dark web monitoring, Cybersecurity raining and awareness, Penetration testing.
We have a team of cyber security specialists certified with all the vendors we have partnered with to provide the solutions, with needed expertise and experience.
In the case of solutions like penetration testing, and dark web monitoring that we do to expose vulnerabilities, we sign a non-disclosure agreement between the client and crystal that is legally binding so you have nothing to worry about.
One thing about us is that we are credited, despite that we train and guide you through the security policies and make sure you choose the right one that fits and fully secures your environment. Our support is top-level, you can reach us any time any day of the year. Our technicians are only specified in the cyber security field guaranteeing you the best services since that is what they do every day.
Within 24 hours you will have your quote with the best discount
Managed IT services are a way of delegating IT services to an IT Service provider organization. The third party’s main responsibility is to help manage your IT environment and operations. This allows them to cater for your IT infrastructure and/or end-user systems. In other words, we handle all aspects of your IT needs so as to ensure you focus on your business growth.
Crystal Tech provides the following managed services:
At Crystal Technologies Limited, we fully support and handle your I.T. needs so as to ensure you focus on your business growth and success
Maintaining all your devices and networks to prevent glitches, malfunctions, and incompatibilities.
Managed backup and Disaster Recovery - Leverage on the best cloud-based storage to keep your organization’s critical data secure and accessible to authorized users only.
Crystal Tech, proactively monitors your systems and servers against any threats and quickly responding them before they attack.
Virtual CIO and consulting - Our Virtual CIO consulting service provides a senior executive that serves as a CIO and IT advisor to your business
Yes. We have a team of engineers with diverse, specialized areas of expertise who work together to deliver the most effective and correct solutions customized for you. As a client, you are assigned to one of these teams. That means you’ll always be able to get someone on the phone who knows YOU and understands YOUR environment and YOUR systems to provide helpful answers and quick problem resolutions.
An organization needs Professional IT services to keep their technology running seamlessly. This is because it helps reduce down time which could for instance lead to Loss of data, downtime, slowness and other IT emergencies.
While it’s true that outsourcing and managed services involves hiring a third party company for IT services involves different third-party, outsourcing provides one-time IT services as needed and Managed IT services providers help to ensure your IT infrastructure performs optimally long-term by providing a wide range of services.
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